Policy
Cancellation & Refund Policy
In our platform, Resortian, we value your plans. However, because rooms are held exclusively for you, cancellations impact our partner resorts. Our refund policy applies to the 20% advance payment made at the time of booking.
Refund Breakdown
The amount refunded depends on when you notify us of your cancellation relative to the standard check-in time.
Cancellation Window
More than 48 Hours before check-in
Refund
Full Refund
Fee
50 /=
Cancellation Window
Between 24 and 48 Hours before check-in
Refund
75% Refund
Fee
25% of the advance payment
Cancellation Window
24 Hours or Less before check-in
Refund
50% Refund
Fee
50% of the advance payment
Calculation Examples
To keep things transparent, here is how the math works if your Total Booking is 10,000 BDT (Advance Paid: 2,000 BDT):
Scenario A
36 hours before check-inYou receive a 75% refund of your 2,000 BDT advance.
Scenario B
12 hours before check-inYou receive a 50% refund of your 2,000 BDT advance.
Refund Method & Timeline
Payment Channels
Refunds will be processed through the original payment method used (e.g., bKash, Nagad, Rocket, or Credit/Debit Cards).
Timeframe
Please allow 5–10 working days for the amount to reflect in your account.
Gateway Fees
Please note that any non-refundable service charges or transaction fees imposed by the payment gateway will be deducted from the final refund amount.
How to Cancel
To initiate a cancellation, please visit the "My Bookings" section on the Resortian website or mobile app. For emergency assistance, you may contact our Dhaka-based support line.
Special Circumstances
Extreme Weather & National Emergencies
In cases of extreme weather or national emergencies within Bangladesh, Resortian reserves the right to override these terms to facilitate a full refund or a free date change in coordination with the property management.